We want you and your family to feel confident using BrightPathSchooling. If it isn't the right fit, we offer a 30-day money-back guarantee on new subscriptions.
1. 30-day money-back guarantee
You may request a full refund of your initial subscription payment within 30 days of the original order date, no questions asked. This applies to both monthly and annual plans, and to add-on charges for additional children purchased at the same time.
2. Renewals
Subscriptions renew automatically at the end of each billing period. You can cancel any time from the billing page in your parent dashboard, or from your Paddle receipt. When you cancel, you keep access until the end of the current paid period.
For automatic renewals, we consider refund requests on a case-by-case basis where the renewal was not used. Contact Paddle within 14 days of the renewal charge.
3. How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all BrightPathSchooling orders. To request a refund:
- Go to paddle.net and look up your order using the email address you used at checkout, or
- Contact us through the contact form on our homepage and we will help coordinate your refund with Paddle.
Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank.
4. Statutory rights
This policy is in addition to, and does not limit, any statutory rights you have under applicable consumer protection law in Canada, the United States, or elsewhere.
5. Questions
If you have any questions about a charge or a refund, please reach out through our contact form — we're happy to help.